Overview
MorningBlues (“We”, “Our”, “Us”) offers a limited warranty which does not affect your statutory rights under consumer-related laws. This Warranty only applies to MorningBlues products (the “Product”) that you purchase from MorningBlues or distributors or retailers authorized by MorningBlues for your personal use and not for commercial resale. This Warranty is available only in the country or region (except the Chinese Mainland) where you originally purchased the Product with proof of purchase and/or proof of delivery.
This limited warranty begins on the day after the product is signed to the original consumer purchaser and is valid only on products purchased and used in the United States. To receive warranty service, the purchaser must contact MorningBlues for problem determination and make sure to understand the whole service procedure.
Warranty Period
MorningBlues hereby warrants that each MorningBlues Product that you purchase will be free from material and workmanship defects under normal use in accordance with MorningBlues’s published guidelines from the day after the product is signed for to the warranty period specified in this Policy (the “Warranty Period”).
All MorningBlues products are covered by a 12-month warranty, effective the day after the product is signed for. However, if there are special provisions on the laws applicable to country or region where the Product is originally purchased, such provisions shall apply.
Foreign Product Warranty
Return & Exchange Policy Supplement (United States)
Our warranty service is only available in the contiguous U.S. The Product available for purchase on this website is manufactured in accordance with U.S. This warranty policy applies to products purchased within the United States. Services are only available at the repair support center in the country of purchase, and we do not offer international warranty support. Our dedicated repair support center in the United States is committed to providing high-quality after-sales service. standards/regulations and is intended solely for use in the United States and is designed to operate on a 120V power supply standard.
Return & Exchange Policy Supplement (United States Remote Areas)
You may be charged for repair/replacement cost (including customs duties, taxes, customs clearance, and other costs incurred), and the repair/replacement time can be longer than usual.
Here is the list of remote areas:
American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Puerto Rico, Alaska, and Hawaii.
Return & Exchange Policy Supplement (Outside the United States)
For customers requesting a return or exchange from outside the United States, please note that any logistics-related expenses—such as international shipping fees, customs duties, and other applicable charges—will be the responsibility of the customer. We are committed to supporting you through the process and will do our best to assist with the necessary documentation and coordination. We appreciate your understanding and recommend reviewing your local regulations before proceeding.
How to Obtain Warranty Service
In the event of any defects in material or workmanship in the Product during the Warranty Period, please contact us by finding our email address or visiting our website. If your Product was not directly purchased from MorningBlues, please contact your local seller first. You will need to provide the serial number of your Product and the original invoice or receipt showing the date of purchase and all details of the Product for the warranty service.
What Will MorningBlues Do
When submitting a warranty claim to MorningBlues, you understand and agree that you may be required to return or ship the Product to MorningBlues or our authorized service company for further examination.
If there is any defect in material or workmanship in the Product and your claim is received within the Warranty Period, MorningBlues will be responsible for the repair and replacement service, as well as the shipping to and from your location (only within the country or region where the Product is originally purchased). The warranty service is only available in the country or region where the Product is originally purchased. The Product is not eligible for any cross-border or international warranty service. If you seek the warranty service in the country or region where the Product is originally purchased, you will be required to bear the international freight to and from your location to the country or region where the Product is originally purchased, customs duties and other associated charges.
MorningBlues will, at our option:
● repair the Product, or;
● exchange the Product with a product that is new or which has been manufactured from new or refurbished parts and is at least functionally equivalent to the original product, or;
● exchange the Product with a product that is new and upgraded model which has at least equivalent or upgraded function to the original product;
● refund, partly or fully, your purchase price in exchange for the return of your Product.
Where permitted by applicable laws, the Warranty Period will not be extended or updated or otherwise affected by subsequent repair, replacement or resale of the Product. Parts repaired or replaced during the Warranty Period will be warranted for the remainder of the original warranty period. The replaced or repaired product will be returned by MorningBlues to you as soon as possible. All parts that we replace from the Product will become our property. If the Product is found not to be covered by this Limited Warranty, we reserve the right to charge a handling fee. When repairing or replacing the Product, we may use products or parts that are new, equivalent to new, or re-conditioned/refurbished.
What Is Not Covered
Unless undertaken by MorningBlues in writing, under the following circumstances, the Product will not be covered by the warranty service, and MorningBlues or the service provider authorized by MorningBlues will have the right to charge the freight, labor cost and material cost:
(a) normal wear and tear (including without limitation wear and tear of batteries);
(b) expiration of Warranty Period;
(c) where the Product’s serial number has been removed, erased, defaced or altered or has otherwise become illegible;
(d) non-compliance with the Product instructions, causing failure or damage to the Product;
(e) failure or damage caused by deliberate actions or negligence and other human factors;
(f) failure or damage caused by accident or force majeure (such as fire, water, lightning or other acts of nature);
(g) external causes beyond our reasonable control that result in failure in the Product, including but not limited to breakdowns, fluctuations or interruptions in electric power, ISP (Internet service provider) service, or wireless networks;
(h) weak and/or inconsistent wireless signal strength in your home, causing the Product to be unusable;
(i) use of spare parts or other consumable items which are not provided or recommended by MorningBlues ;
(j) any alteration or modification to the Product causing failure or damage to the Product, which has been carried out by you or a third party not authorized by MorningBlues;
(k) any failure to adequately package the Product for transportation, causing failure or damage to the Product;
(l) any Product(s) purchased from unauthorized distributors or retailers;
(m) use of spare parts, or other replacement items (including consumables) which are not provided or recommended by us,
n) use or operate in an environment with electromagnetic interference (i.e.in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.),
o) unauthorized modification of circuits and mismatch or misuse of the battery and charger,
p) connection to an improper power supply,
q) equipment which has been adjusted or adapted without MorningBlues’s prior written consent, including (but not limited to): upgrading the equipment beyond specifications or features described in the instruction manual, or modifications to the equipment to conform it to national or local technical or safety standards in countries other than those for which the equipment was specifically designed and manufactured,
r) consumable parts,
s) products that are lost, stolen, or provided free of charge, including promotional or giveaway items,
t) any Product for which you fail to provide valid proof of purchase and/or proof of delivery.
Limitations Of Liability
This Limited Warranty is your sole and exclusive remedy against MorningBlues and MorningBlues’s sole and exclusive liability in respect of defects in your Product. This Limited Warranty replaces all other MorningBlues warranties and liabilities, whether oral, written, (non-mandatory) statutory, contractual, in tort or otherwise, including, without limitation, and where permitted by applicable law, any implied conditions, warranties or other terms as to satisfactory quality or fitness for purpose.
To the extent permitted by applicable law(s), MorningBlues does not assume any liability for loss of or damage to or corruption of data, for any loss of profit, loss of use of Products or functionality, loss of business, loss of contracts, loss of revenues or loss of anticipated savings, increased costs or expenses or for any indirect loss or damage, consequential loss or damage or special loss or damage.
To the extent permitted by applicable law, MorningBlues's liability shall be limited to the purchase value of the Product. The above limitations shall not apply in case of gross negligence or intentional misconduct of MorningBlues or in case of death or personal injury resulting from MorningBlues's proven negligence.
Contact Us
For any warranty-related inquiries, please contact us via support@morningblues.com or submit a ticket here. Our customer support team will be happy to assist you!