Warranty Policy

Warranty Period

All MorningBlues products are covered by a 12-month warranty, effective the day after the product is signed for.

 

Warranty Policy Scope

This warranty policy applies to products purchased within the United States. Services are only available at the repair support center in the country of purchase, and we do not offer international warranty support. Our dedicated repair support center in the United States is committed to providing high-quality after-sales service.

 

Warranty for Free Gifts

Gift Warranty: Free gifts provided by our company will follow the current MorningBlues warranty service policy.

    Non-MorningBlues Products: We do not assume warranty responsibility for gifts that are not manufactured by MorningBlues.

       

      Out-of-Warranty Services

      For services beyond the warranty period, we offer paid repair services under the following circumstances:

      • User Misuse: Damage or malfunction caused by improper use (e.g., failure to follow the instructions), improper maintenance or storage (including operational errors, liquid ingress, improper insertion/removal of components, scratches, drops, incorrect voltage input, or use if non-MorningBlues accessories).
      • Expired Warranty: The entire unit or accessories exceed the free warranty period.
      • Normal Wear and Tear: This includes items such as worn-out foot pads, scratched casing, etc.
      • Unauthorized Repairs: Damage resulting from disassembly by the user or at unauthorized repair centers.
      • Natural Disasters: Damage caused by natural disasters or other force majeure events.

       

      Fees for Out-of-Warranty Services

      Shipping Fees: For out-of-warranty services, customers are responsible for the shipping fees for repairs outside the warranty period. During the warranty period, the cost of repairs, inspections, and shipping are covered by MorningBlues.

        Repair Fees: These include labor costs for inspecting, repairing, and calibrating the product, as well as for adding features., They also cover equipment depreciation, facility, utilities, and auxiliary material costs. If a single repair involves multiple components, the highest level fee applies, without cumulative charges. Fees must be confirmed by the technical center before providing a quote.

          Parts Fees: Charged based on the parts and components price list. Old components will be collected and handled by MorningBlues. If you wish to have your old components returned after a paid repair, please contact customer service to state your request.

             

            Warranty Process Guide

            Troubleshooting: Please provide a detailed description of the product issue and, if possible, photos or videos of the problem. Our technicians will assess the issue.

              Packaging the Item: Use suitable packaging to ensure the product and its accessories are protected during shipping. We recommend using the original packaging materials if available.

                Returning the Package: Ship the item back using a traceable method to ensure the repair process can be tracked. Retain the tracking number for reference.

                  Customer Support Contact: If you have any questions or need further assistance during the warranty process, please feel free to contact our customer service team via support@morningblues.com or submit a form here.

                    Within the warranty period, we operate a mail-in repair service. MorningBlues will cover the shipping costs for repairs due to product quality issues.

                     

                    Warranty Service Response Time

                    From the day we receive the returned package, our goal is to complete the repair process as quickly as possible. Typically, repairs are completed within 7 to 30 business days. However, specific circumstances may cause delays, including:

                    • Parts and Components Availability: If replacement parts and components are out of stock or require special ordering, repair times may be extended.
                    • Repair Complexity: Some issues may require more detailed inspection and testing, leading to longer repair times.
                    • Peak Periods: During high-demand seasons or times of increased repair requests, processing times may be extended.

                    We strive to minimize repair times and will maintain communication with customers throughout the process. If the repair time is expected to exceed the normal range, we will notify you promptly.

                     

                    Data Protection

                    During the warranty process, we prioritize and strictly protect your personal data. The following measures outline how we handle user data during repairs:

                    • Data Privacy: We collect and use only the personal data directly related to the repair service, ensuring the information is used solely for processing your warranty request.
                    • Data Security: All customer data is stored in a secure system with encryption measures to protect against unauthorized access and data breaches.
                    • Data Handling: Any data processing during the repair process complies with applicable data protection laws. We ensure that that data is used only to the extent necessary for the repair and is securely processed or destroyed once the repair is completed.
                    • Data Access: Only authorized repair technicians and customer service team members have access to your data, ensuring confidentiality and security.

                    If you have any questions about data protection or require further information, please feel free to contact us.

                     

                    Contact Information

                    For any warranty-related inquiries, please contact us via support@morningblues.com, or submit a form here. Our customer service team will be happy to assist you!

                     

                    Thank you for your understanding and support!